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Ficha de la oferta

Becari@ Calidad

General Mills Iberica SAU - Gran Consumo

The QRO Trainee is a key position in the QRO Department reporting to the QRO HDS Manager and being the link between the QRO function and the General Mills Iberica (Spain, Portugal) market. Main functions are ensuring that specifications comply with the FIR (Food Information regulation) on Distance Selling and providing support to the customers and consumers (Call Center).


Consumer Relations
• Management of day to day consumer contacts gathered through careline, switchboard, websites, social media pages, etc.
• Link between GM Iberica and the Call Center to ensure the following:
- Provide updated information about the company, our brands & products and current market promotions.
- Create and ensure the validation of customized letters. Deal with brand protection contact at first stage.
- Checking and measuring KPI’s of call center performance, review of results and implementation of corrective actions, as required.
• Management of the Consumer Relations Database: maintenance of the system (e-Power Center).

Customer Complaints / Queries
• Management and follow up of customer contacts & less serious complaints.
• Management of customer specifications, QRO conditions and technical requests with the plants.

Distance Selling
• Update, maintenance and communication of the Technical Sheets in the Distance Selling tool ensuring that comply with the FIR.

• Technical-legal advice, preparation of the HACCP manual, manual of good manufacturing practice (GMP).

Häagen-Dazs Shops
• Management and follow up of customer and consumer HDS contacts
• Update, maintenance and communication of the Technical Sheets to the HD Shops.

Becari@ Calidad (Calidad)
1 Vacante(s)

Todas - Madrid (Comunidad Autónoma Madrid)


Experiencia Laboral No es necesaria
Estudios mínimos Grado
Carreras 1. Grado en Biología
2. Grado en Bioquímica
3. Grado en Veterinaria
4. Licenciatura en Biología
5. Licenciatura en Veterinaria
Requisitos mínimos Required:
- Bio-sanitary Bachelor’s Degree.
- English: advance level.
- Microsoft office: user.
- Competences: results oriented, team work capacity, organizational capabilities, involvement, accuracy, autonomy.

- Master’s in Food Technology and Quality Control.
- 3-6 months of experience in the Quality Department.
Idiomas Inglés ( Lectura: Nivel intermedio alto (b2) / Escritura: Nivel intermedio alto (b2) / Conversación: Nivel intermedio alto (b2) )
Software Office (Usuario)


Tipo de contrato Convenio de prácticas profesionales
Duración 6 meses con posibilidad prórroga
Jornada Laboral Jornada Completa