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Helpdesk 1 (DUTCH, Spanish and English)

GRUPO CRIT - Tecnologías de Información

Helpdesk 1 (DUTCH, Spanishand English) We are seeking energetic, vibrant speaking Level 1 Helpdesk agent to work in our new and expanding Flag-ship center located in Tenerife, Spain. If you are interested in to move to another place this is your opportunity. Responsibilities Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. Identify, evaluate and prioritize customer problems and complaints. Analyze customer problems and formulate plans of resolution. Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. Evaluate new services, processes and technologies introduced at the helpdesk. Participate in departmental training activities including training programs in support of new technologies, etc. Work with departmental staff to promote, develop, and maintain strong customer service values. Escalate unresolved issues to support leads, designated (Client) service group. Requirements Mandatory languages (fluent): DUTCH+ English + Spanish Basic PC Skills Good communication skills Availability to work in shifts: 7x24 (40 hours per week - 5 days per week) Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation Basic understanding of the principles, theories, and practices of group dynamics and/or team development Basic Business Development:, Results Focused, Initiative Customer-oriented Terms 3 + 3 months 40h/s L-D (five days) 15.000€ b/a

Otro(a) Profesional
Helpdesk 1 (DUTCH, Spanish and English) (Sistemas)
20 Vacantes

SANTA CRUZ DE TENERIFE - Santa Cruz de Tenerife (Comunidad Autónoma Islas Canarias)

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Experiencia Laboral Al menos 1 año
Estudios mínimos Ciclo Formativo Superior
Requisitos mínimos Consultar los requerimientos en la descripción de la oferta


Tipo de contrato Contrato indefinido
Jornada Laboral Jornada Completa